Pacific Western Technologies

GSA FSS INFORMATION TECHNOLOGY SERVICES



INFORMATION TECHNOLOGY SERVICES CONTRACT INFORMATION
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	Under GSA's IT Schedule 70, PWT provides information technology and telecommunications hardware, software, and professional services to the Western Area Power Administration, DOE Oak Ridge Y-12 Plant, Department of Homeland Security/Denver MegaCenter, Hill Air Force Base, Bechtel Jacobs, Denver Newspaper Agency, Colorado Department of Motor Vehicles, Monterey Peninsula Community College, and Mountain View-Whisman School District.
	SIN CD 301 – IT Facility Operations and Maintenance Services SIN CD 302– IT Systems Development Services SIN CD 306– IT Systems Analysis Services SIN CD 307– IT Systems Design and Integration Services SIN CD 308– Programming Services SIN CD 310– IT Backup and Security Services SIN CD 311 – IT Data Conversion Services SIN CD 313– Computer Aided Design/Computer Aided Manufacturing Services SIN CD 316– Telecommunications Network Management Services SIN C 7030 – IT Software (Term Software Licenses, Perpetual Software Licenses, Maintenance of Software
	Contact:	Ding-Wen Hsu 303.274.5400 x 32 dinghsu@pwt.com

CONTRACT INFORMATION
Contractor:	Pacific Western Technologies, Ltd.
Address:	11049 W. 44th Ave., Suite 200, Wheat Ridge, CO 80033
Ordering and sales locations:	11049 W. 44th Ave., Suite 200, Wheat Ridge, CO 80033
Website:	www.pwt.com
Maximum Order:	$1,000,000
Minimum Order:	$100
Prompt Payment:	Net 30 days
Time of Delivery:	IAW contract-specified delivery dates
FOB:	Point of Origin
Contract Period:	10/01/01-09/30/11
Contract Admin:	Chuck Champion
Warranty Provision:	IAW GSA Schedule Provisions

CAPABILITIES OVERVIEW
SIN CD 301 – IT Facility Operations and Maintenance Services	Server and application account administration Network maintenance and resolution of network issues Configuration management Help desk and desktop support Desktop architecture Continuity of operations plans, tests, and exercises Installs and upgrades Hardware and software upgrades

SIN CD 302– IT Systems Development Services	Systems implementation planning Systems implementation, testing, and management Configuration change management System rehosting Operations and maintenance support Design database systems/structures

SIN CD 306– IT Systems Analysis Services	Requirements analysis Network analysis and capacity planning Analysis of Commercial off the Shelf (COTS) programs and proprietary software Systems analysis for multiple hardware and software platforms Database and data warehousing/structure requirements analysis Determine and evaluate database engine alternatives Information/technical engineering/reengineering support Internet/intranet interface Telecommunications analysis

SIN CD 307– IT Systems Design and Integration Services	Systems design and engineering Database structure Hardware and software configuration Analyze network reliability, availability, and scalability Develop preliminary and/or detailed design specifications Design and demonstrate system prototype Design network architecture for LANS/ WANS/ MANS/ CANS Perform network engineering/management/administration Design and develop electronic commerce/Internet/intranet interface Provide initial setup, training, and support for NMS Design integration solution for single or multiple hardware platforms Provide broadband and baseband integration solution for multiple sites

SIN CD 308– Programming Services	Requirements analysis Customized application development and implementation Software re-engineering, testing, maintenance, and training Software and database integration Database design E-commerce and web-enabled solutions

SIN CD 310– IT Backup and Security Services	System backup and data archiving 24/7 operational support Disaster recovery and business continuity support Cyber security assessment and gap analysis Security design, configuration, system hardening, monitoring, and training Security incident response, investigation, and corrective action

SIN CD 311 – IT Data Conversion Services	Media format conversion Integrate changes and upgrades with legacy programs

SIN CD 313– Computer Aided Design/Computer Aided Manufacturing Services

SIN CD 316– Telecommunications Network Management Services	IP telephony communications Telecommunications analysis Network reliability, availability, and scalability analysis Network capacity planning Network architecture design Network engineering, integration, management, and administration Electronic commerce, Internet/intranet interface Setup, training, and support

SIN C 7030 – IT Software (Term Software Licenses, Perpetual Software Licenses, Maintenance of Software	Click here to see a complete list of software offered by PWT

LABOR CATEGORIES AND RATES
On-Site Rates for work conducted at PWT facilities	Off-Site Rates for work conducted at client facilities

RELEVANT CORPORATE EXPERIENCE HIGHLIGHTS
IT Support Services to the U.S. Department of Energy, Western Area Power Administration	PWT provides IT support to Western offices in Colorado, and at regional offices throughout the 15 states served by Western. Support services include: computer center operations, applications software support and software development, call center help desk support, desktop support, configuration management, systems administration (Unix, Solaris, Novell and GroupWise, Linux, Microsoft), cyber security, and database administration. PWT also provides systems administration support for the Office of Design, including specialized maintenance and administration support for computer systems in drafting, digital control system hardware, project design, drawing archives, GIS, power system training, and power system simulation.

GSA Software and Database Administration Support Services	PWT supports the GSA STAR, Occupancy Agreement (OA) Tool, Single Point of Entry (SPE), and system integration programs. PWT’s installs and provides software application customer support, evaluates and tests new software products, and develops system enhancements; trains users on operating the STAR and OA Tool SQL databases; assists users with questions regarding day-to-day use of the GSA databases; customized database programming and technical support to maintain and upgrade regional GSA databases; manages the GSA help desk for all Public Building Service users at the Denver Federal Center and remote office locations; system administration for the OA Tool Database.

Computer Management & Technical Support Services to Hill AFB	PWT provided computer management services for 1,250 users located at Hill AFB, including configuration management; new hardware/software deployment/installation; system upgrades; e-mail administration, and help desk

Yucca Mountain Project Technical Support Services	PWT maintained the USGS Yucca Mountain Project Branch computer network. PWT’s network administration staff designed, managed, and maintained the YMP Microsoft NT server network; provided troubleshooting; installed hardware/software; and implemented disaster recovery techniques. PWT’s System Administrator and support staff were responsible for continuous quality improvement, reliability, responsiveness, and effectiveness of the LAN to support government and contractor staff.

Department of Homeland Security (DHS) Security Information Systems Support	PWTT provides local area network (LAN) hardware and software administration for the “Security Information Systems” (SIS) run by the DHS Denver MegaCenter. This facility monitors intrusion, fire detection, and access control systems in GSA-managed buildings in 19 western states. PWT’s main tasks for the Denver MegaCenter include customer support/help desk, database administration, and application development/programming.

Performance/QA Database Administration, Web Site Development, and Maintenance	PWT provided IT support to develop and maintain eight databases, seven database web application interfaces, and more than three-dozen associated web pages. PWT secured the necessary web space, defines the database file requirements, and implements the necessary changes. System development and modifications ensured configuration control of software and systems access control. PWT also provided ongoing support and maintenance of the intranet network, installs automation hardware and security devices at customer locations, administers and implements DOE’s noncompliance tracking system, and PWT operates a Help Desk for the users of these databases.

Bechtel Jacobs Facility Access Database Design and Maintenance	While working with Bechtel Jacobs Company (BJC), PWT provided support to design and maintain the facility access database as it was migrated to MS Access. PWT software engineers developed the web-based application database that included information for managing secure access to all facilities in the Department of Energy K-25 Complex. PWT provided software support, custom reports, and application programming; developed methods for migrating the system to BJC’s intranet website; and provided continuous troubleshooting support to ensure that the web-based applications worked for all customers.

Computer Engineering and Software Support to BWXT Y-12	PWT participated in the development and deployment of AIIMS (Advanced Integrated Information Management System). Three systems were developed and deployed: - Loring Air Force Base: AIIMS application for long-term groundwater monitoring data. - Ft. Meade: AIIMS client-server application for environmental management, including integrated databases to track project costs, tanks, boilers, buildings, hazardous waste, and fish & wildlife. - Joint Program Office for Infrastructure Assurance (JPO-IA): The AIIMS technology was adopted by JPO-IA and modified to become the Infrastructure Analysis and Assessment Capability (ISAAC). The client-server application operated in both unclassified and classified environments and integrated over 20 databases and 45 gigabytes of geospatial data. This enterprise system had over 70 users

DOE Work for Others Program Web Development Projects	PWT develops web pages for both internal use and government clients using HTML editors, Active Server Pages for both back and front end programming, MS.net tools, and numerous website editing programs. PWT completed the following web development projects: Office of Personnel Management (OPM) – PWT designed and deployed the OPM eQIP web site, a web-based questionnaire that is used to input and manage the National Security Clearance applications. The web site was developed to reduce the amount of paperwork and time needed to acquire DOE Q and other national security clearances. Federal Bureau of Investigation (FBI) – PWT developed the FBI national background check system website using XML and Java. The site is used nationwide for gun owner background checks and other personnel background checks. For the FBI National Instant Criminal Background Check System (NICS), the Java applet driven XML parser and web page interfaces with the NICS for the FBI’s gun owner background check system. BWXT Web-based Planning Budget Control System for Business Development – PWT developed this website to track potential projects, current projects, amount of money spent on the projects and their value to the company.

Radon Program Database Development & Programming for the Guam Naval Forces	PWT software engineers designed and developed a software package used to monitor radon gas levels in naval housing and maintain a history of these levels as a member of the Navy Radon Assessment and Mitigation Program for evaluating radon levels in military housing units in Guam.

Data Center Consolidation Consulting Services for Denver Newspaper Agency	PWT and its subcontractors provide project management, oversight, and technical support to the Denver Newspaper Agency (DNA) to consolidate, migrate, and relocate the agency’s Denver Post and Rocky Mountain News data centers while continuing to meet the ongoing business demands of 7/24/365 operations. The PWT Team helps DNA: - Understand and document IT strategies - Assess all aspects of current IT infrastructure - Provide alternatives that evaluate cost, risks, and benefits - Develop financial projections of future costs and returns - Create detailed consolidation project plans - Develop a detailed Business Disaster Recovery Plan - Manage consolidation, implementation, and transition efforts - Design the architecture of the central network to support a secure network from the ground up - Establish tasking with detailed descriptions, milestones, accountability and authority - Establish and rank evaluation criteria to focus the decision-making process on key data points and issues

Colorado DMV Engineering, Networking, Training, and Customer Support Services	PWT provided engineering, networking, training, and customer support services for the 124 regional locations and headquarters of the Colorado Department of Motor Vehicles to upgrade their statewide network system. PWT network engineers performed network re-engineering, software, and equipment replacement to improve reliability and performance, and to modernize the network so that it is compatible with emerging communications technologies.

Cupertino Union School District Voice Over IP Voice and Data Network Installation	The Cupertino Union School District includes 20 elementary schools and four middle schools in a 26-square mile area in California's Silicon Valley. Cupertino wanted to upgrade a Nortel PBX system to a scalable voice solution that would integrate with its data network for easy deployment of phones, and replace its legacy 3Com Fast Ethernet network with a higher-speed LAN to drive its technology-based education programs. PWT installed a 3Com NBX Voice over IP Voice and Data System across 27 sites connected on a T-1 Wan.

Mountain View-Whisman School District Voice Over IP Data System	Mountain View-Whisman School District includes seven elementary schools and two middle schools in the San Francisco Bay area. The District used an old AT&T PBX system, and their data network was also a mesh of old hubs and switches that were installed at different times. PWT installed a new centralized 3Com Voice over IP system to serve the entire district. The sites are connected across a Gig Fiber network using Cisco switches at the core. Switches at the edge were replaced with 3Com SS-3 switches.

Monterey Peninsula Community College Voice Over IP Data System	At Monterey Peninsula Community College, PWT integrated a Cisco AVVID phone system with a 20-year old NEC system. The installation required the two systems to co-exist for a period of one year until additional funding was available to fully displace the NEC. In Phase One, we deployed over 300 phones to 10 buildings with a fiber gig backbone. Twenty other buildings that were still on the NEC phone system were also integrated into the Call Manager. The project included integrating full unified messaging into an Exchange 2000 environment.

Last updated: 4/28/2010